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Definitions

Definitions

Copyright © Office of the Sarawak Ombudsman
Last Updated On 26 Jan 2026

Monday - Thursday
8:00am to 1:00pm & 2:00pm to 5:00pm

Friday
8:00am to 11:45am & 2:15pm to 5:00pm

Saturday, Sunday & Public Holiday

Office Closed

OFFICE OF THE SARAWAK OMBUDSMAN

Level 17, Left Wing,

Bangunan Baitul Makmur II,

Medan Raya, Petra Jaya,

93050 Kuching, Sarawak

Email: ombudsman@sarawak.gov.my

Tel: +60 82 511 454

Fax: +60 82 511 437

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How to lodge a complaint?

Before you make a complaint to us.

We appreciate your patience and encourage you to first seek resolution with the public service agency involved. It’s important to address your concerns at the source before escalating the issue. However, if you find yourself unable to reach a satisfactory conclusion, you may bring your complaint to us under the following circumstances:

- If you have made a report but did not receive any follow-up action,
- If your report was acknowledged but the issue remains unresolved, or
- If your concern was addressed, but the outcome left you feeling dissatisfied.

When We May Not Be Able to Assist:

- If your complaint dates back more than 12 months, or
- If you are currently engaged in legal proceedings related to the matter at hand.

To gain a clearer understanding of what constitutes maladministration and to familiarize yourself with the appropriate steps for submitting your complaint, we strongly recommend clicking on the Guidelines link below before moving forward. This invaluable resource will equip you with essential knowledge, ensuring that your complaint is presented effectively.

Need assistance? Don’t hesitate to call us at 082-511214 for the advice on how to navigate the complaint process.

Guidelines:
https://drive.google.com/file/d/1oRUvf8n68IQK_jqfWeforZ0wKQGqedgW/view?usp=sharing

Complaint Form:
https://drive.google.com/file/d/1Cs2Cwc-9T1rwRfaC2Pe3wboWEeetyFLW/view?usp=sharing

Online Complaint Form:
https://docs.google.com/forms/d/e/1FAIpQLScAxJb67NDYJ2dOVPjuYVz_ewsxmMNX8bHh3TG0bgJ6u3tJSA/viewform?usp=sharing&ouid=105841209272406403801

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